returns & warranty


At Belhamel, we value your satisfaction and offer a flexible return policy. Here are the key points:

Time Frame

You have up to 30 days from the date of delivery to decide if you want to return a product for a refund or exchange.

Initiating a Return

To start the return process, please visit our contact page and complete the necessary form.

Deadline for Return

Once you've informed us of your decision to return an item, please ensure that it is sent back no later than 14 days from that date.

Condition of Returned Items

Products must be returned in their original packaging, remain sealed, and be in an unused state. We can only process refunds or exchanges for items that meet these conditions.


Upon receiving the returned goods in their original condition, we will refund the original purchase price.


If you request an exchange, the replacement product will be dispatched once we've received and inspected the returned item.

Non-Refundable Items

Please be aware that damaged, incomplete, or contaminated items, which cannot be resold, will not be accepted for returns, and no refund or exchange will be offered for such items.


Our commitment to quality is backed by our comprehensive warranty policy:


The warranty on our products extends for two years from the date of shipment.


Our warranty covers manufacturing defects and issues arising under normal usage conditions.

Exclusions: The warranty does not apply to:

— Damage resulting from abnormal use, lack of care, or negligence.

— Accidents or harmful events.

— Incorrect use of the watch, including failure to follow instructions provided by Belhamel.

How to Claim

If you encounter an issue that you believe is covered under warranty, please contact us through our contact page with details of the problem. We may request photographs or additional information to assess your claim.

We at Belhamel are dedicated to ensuring that your experience with our products is exceptional, from purchase through to after-sales support. For any further information or clarification, please do not hesitate to contact us.